Lamler offers world wide shipping with all of our products and FREE shipping within the UK. All of our products are sent on a next working day delivery as standard. To receive your order by the following day you must make your purchase before 12:00 am. All orders made on weekend days and all British public holidays will be shipped on the first working day. Working with DHL we strive to give you the best service possible. Once you have made payment and the goods are shipped you will receive an email directly from the courier allowing you to track and see where your item is. You will also be able to arrange or indeed re-arrange the best time for delivery, whether it’s the next day or to your friendly neighbour. We provide insurance that your item gets safely to your address, but once the items have been signed for the parcel is then your responsibility. At times we will also add additional free shipping to other countries that will be part of special promotions and offers.
We are happy to offer world wide shipping to all our friends from far a field. All international orders will be charged for postage and all costs will be clearly stated once you reach this stage at checkout. When it comes to taxes and import duties, this will be pre paid by our courier DHL and billed directly to you by them on delivery. All taxes and import/export charges will be your responsibility. However with DHL it does mean that you don’t have to be too inconvenienced.
We offer a FREE returns service with all purchases made in the UK. You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it. Please see the returns information supplied in your package, and include your dispatch note marked with the items being returned. Arrange a free collection with DHL at your work, or home address, by calling +44 (0)844 248 0844 or visiting dhl.com to find your local DHL branch. All items must be returned in a fully resalable condition, which means being unused with swing tags attached and in the original packaging with all contents. Lamler reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. For the refunds of any returned item(s) within the UK: if you return your entire order or part order you will you will be refunded within 14 days of the goods arriving safely back at Lamler.
Customers returning or exchanging orders from outside of the UK will be responsible for all costs associated with returning their order. You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it. Please note: We can't be held responsible for items that fail to reach us. We strongly recommend that overseas customers send their returns via a registered trackable service. For the refunds of any returned item(s): if you return your entire order or part order you will you will be refunded within 30 days of the goods arriving back at Lamler.
If you need or would like to exchange an item within the UK or Internationally, we are happy to do this. Please email or phone us via customer services letting us know your order number and what you would like to exchange. You will then need to send back your exsisting purchase(s) that you wish to exchange via DHL. Once we have safely received the items returned, in an unused and resalable condition we will then send out your new order. On all exchanged items you will be charged for postage and returns. Within the UK you will receive any outstanding balance of money's owed to you within 14 days of any product safely reaching Lamler. For any outstanding balance of money's owed on international orders this will be repayed within 30 days of returned or exchanged items in an unused and resalable condition.
Last but not least
We really want you to be happy with your new Lamler product, so if you should have any questions whether it be about fit and size or anything else drop us an email and ask us! We are passionate about what we do and friendly too, so feel free to drop us an message and your telephone number and we will get back to you.